Ordering & Customization

Q: How do I place an order?
You can place an order directly through our website by selecting your product, customizing your options, and checking out. If you need something more custom or want help with a design, just reach out — we’re happy to walk you through it.

Q: Can I request a custom design?
Yes! We specialize in custom work. Whether you need a completely original design or want to tweak something in our shop, just send us a message with what you're looking for.

Q: Will I see a proof before printing?
Absolutely. For custom orders, we send digital proofs for your review and approval.

Q: Can I match colors to my event or brand?
Yes! Just send over your color palette or inspiration images, and we’ll do our best to match it. Keep in mind that exact color matching may vary slightly depending on screen and print variations.

Product Details

Q: What kind of paper do you use?
We use high-quality cardstock and specialty papers — including stand, linen, and premium card stock. You can choose what fits your style best when placing your order.

Q: Do you offer envelopes?
Yes, envelopes are included with most invitation and announcement orders. Colored or specialty envelopes are available as an upgrade.

Q: Can you print items I designed myself?
We’re happy to print your own designs, as long as the file meets our print requirements (we’ll walk you through that if needed).

Shipping & Turnaround

Q: How long will it take to receive my order?
Typical production time is 2–4 business days after you approve your proof. This may be extended during our busiest seasons of the year. Shipping times vary depending on location and method selected, but most U.S. orders arrive within 2–4 days of shipping.

Q: Do you offer rush orders?
Yes — if you're in a time crunch, contact us before ordering to confirm we can meet your deadline. Rush fees may apply.

Q: Where do you ship?
We currently ship throughout the U.S. and Canada.

Proofing & Revisions

Q: What happens if I find a mistake after I approve the proof?
We always recommend double-checking every detail before approving your proof. Once it's approved, we begin printing — any changes afterward may require a reprint fee.

Payment & Refunds

Q: What forms of payment do you accept?
We accept all major credit cards, PayPal, and other secure payment options at checkout.

Q: Can I cancel my order?
Orders can be canceled before the design process or printing begins. After that, refunds are not available due to the custom nature of the work.

Q: What if my order arrives damaged?
Please contact us within 3 days of receiving your order, and we’ll make it right. We may request photos to file a claim with the shipping carrier.